Fast B2B/B2C deliveries, returns handling, WMS/TMS/API integrations, same-day/next-day modes, and support during peak sales periods — stable, scalable, 24/7.
Why transport for e-commerce
Online commerce generates steady and growing volumes, and daily order turnover ensures predictable workflow. E-commerce companies are looking for proven, long-term partners that are easy to integrate and scale (B2B, B2C, express, last-mile, returns, weekends).
What is specific to this industry?
- High dynamics 24/7 — especially during peak seasons (Black Friday/Week, holidays, campaigns).
- B2C deliveries — punctuality, driver culture, notification, various hours (including evenings).
- Returns and exchanges — pick-ups from customers and efficient return to the warehouse.
- Variety of delivery forms — same-day, next-day, pick-up points.
- IT integrations — connections with WMS/TMS and shop APIs, ramp notifications.
- Seasonality and peaks — the need for flexible fleet and resource management.
- Time-to-deliver as a competitive advantage — pressure for short SLAs.
Transport challenges related to the e-commerce industry
- Low tolerance for errors — delays/failed deliveries = quick complaints and negative reviews.
- Price pressure with low margins — automation and smart planning are essential.
- Huge number of individual shipments — stable processes and quality control are needed.
- B2C in practice — delivery notifications, absent recipients, difficult locations.
- Continuous scaling of capacity — readiness for rapid increases and decreases after the season.
- Technological expectations — full tracking, real-time KPI/OTIF reports.
- Returns and complaints — additional costs without well-organised processes.
How we help shops and selling platforms
- Delivery modes: ASAP, door-to-door, same-day/next-day (mid-mile/last-mile as agreed), FTL/LTL/Groupage for various scales.
- Returns and reverse logistics: collection schedules, consolidation, fast warehouse acceptance.
- Integrations and visibility: WMS/TMS/API connections, monitoring and statuses, POD after delivery, KPI reports.
- Peak planning: scenarios for Black Friday/holidays, vehicle and window reserves, night/weekend work.
- Security and insurance: OCP (on request cargo), procedures for securing and labelling parcels/pallets.
- Operational consulting: mode selection (groupage/LTL/FTL), packaging, labels, collection points.
What do we transport for e-commerce?
Electronics and accessories, fashion and footwear, cosmetics, small and medium-sized household appliances/audio-video equipment, home products, promotional and POS materials, subscription kits, shipments to collection points.
